Shipping policy

SHIPPING POLICY

Effective: June 25, 2025

Thank you for shopping with Zelene®.

This Shipping Policy applies to all product orders placed through our official Zelene® website.

Orders are processed within 2–4 business days (excluding weekends and holidays).

Once your order ships, you will receive a confirmation email with your tracking number.

Processing times may be extended during holidays, promotions, or product launches.

We ship via USPS, UPS, or FedEx, depending on destination and package weight.

Estimated delivery times (after processing):

Delivery timeframes are estimates and may vary due to carrier delays, weather, or other circumstances beyond our control.

Zelene® is not responsible for delays once a package has been transferred to the carrier.

We currently ship within the United States only.

International shipping is not available at this time.

Shipping rates are calculated at checkout based on destination and order weight.

Free shipping may apply on qualifying orders. Please refer to current website promotions for eligibility.

Customers are responsible for providing an accurate and complete shipping address at checkout.

Zelene® is not responsible for orders lost, delayed, or returned due to incorrect or incomplete addresses.

If a package is returned due to address issues, additional shipping fees may apply to reship the order.

If your order arrives damaged or is marked delivered but not received:

Email shop@zelenespa.com within 7 days of delivery and include:

We will review your claim and provide a resolution if eligible.

For shipping or order support:
shop@zelenespa.com