Refund policy

RETURN & REFUND POLICY
Effective Date: June 25, 2025

Thank you for choosing Zelene®.
We are committed to providing high-quality scalp and hair care products rooted in clean, spa-grade wellness. Please review this policy before placing your order.

All Sales Are Final

Due to the personal and hygienic nature of our products, all sales are final.
We do not accept returns, refunds, or exchanges for opened or used products.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Email: shop@zelenespa.com
Please include:

  • Your order number

  • Clear photos of the item(s) and packaging

If your claim is approved, we will offer one of the following remedies:

  • A replacement product, or

  • Store credit equal to the item value

Refunds are not issued unless required by applicable law.

Non-Returnable Situations

We are unable to provide replacements, refunds, or credits for:

  • Orders placed with an incorrect shipping address

  • Packages marked as delivered but not received

  • Buyer’s remorse or change of mind

Questions

If you have any concerns about your order, please contact:
shop@zelenespa.com
Our team is happy to assist you.